September – MLA Craig Coolahan’s Report

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Hello Calgary-Klein,

Your help is needed in improving Alberta’s consumer protections!

The Government of Alberta is seeking feedback on ways the government can improve Alberta’s consumer protection legislation. Feedback is required on several topics, including contract-related issues like warranties and cancellation rights, as well as shopping-related concerns like transparency in pricing and reward points. The government is also seeking input on topics like household moving services, debt collection, ticket sales and auto repairs.

Do you have stories regarding your experiences with these issues and their related products or services? If you have suggestions for how we can make life more affordable for Albertans by ensuring a fair marketplace that’s fair for buyers and sellers, please provide your feedback to this important initiative.

You can participate in several ways:

  • Complete an online survey, which will run until September 15th.

The survey can be accessed at https://extranet.gov.ab.ca/opinio6//s?s=36636 or by visiting http://www.servicealberta.gov.ab.ca.

  • Attend the Open House session, with available dates posted at http://www.servicealberta.gov.ab.ca.
  • Follow the #ABConsumerProtection hashtag on Twitter for other engagement opportunities.

As part of the efforts to strengthen consumer protection and ensure a level playing field for Alberta businesses, the government has already taken the following steps:

  • Payday lending: Put an end to 600 per cent predatory interest rates on payday loans to prevent Albertans from spiralling into poverty. Alberta now has the country’s strongest protections and lowest interest rates for borrowers.
  • Door-to-door sales: Put an end to misleading, aggressive sales tactics by banning door-to-door sales of energy products and services. The ban includes furnaces, hot water tanks, air conditioners, windows, energy audits, and electricity and natural gas contracts.
  • Electricity price cap: Introduced a price cap to make life more affordable and ensure electricity bills are fair.
  • New home buyer protection: Introduced a builder licensing framework to protect consumers as well as the reputation of good builders.

Your participation will help Albertans increase trust and build confidence between businesses and consumers.

Thank you to all who came out to my “Cool Down with Coolahan” Pool Party last August! It was a pleasure meeting so many of you and enjoying the last days of summer together.

As always, our office is happy to hear from you, and may be reached at calgary.klein@assembly.ab.ca or 403-216-5430. I’ll be available for the next Coffee with Craig at the Velvet Café (502 25 Ave NW) on Oct 14th from 10am-12pm.

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